1. Shipping Methods

To ensure faster and safer delivery, we choose FedEx, USPS, UPS, DHL Ground/Air service. We will randomly select the shipping method.

2. Shipping Costs

All products are shipped free of charge, whether or not.

3. Shipping Time

Most in-stock products and orders will be shipped the same day or within 1 business day, and the carrier to which the product is shipped will be randomly selected based on the destination. Once the product has been shipped, it will take 3-5 business days for any shipping method to arrive.

In addition, except for weekends, there will be some delay in product shipment due to covid-19. After that, you can track the shipment details by using the tracking number we emailed to you. For customized or made-to-order products, shipping time may vary as they may require fabrication, painting, embroidery or assembly.

 

4.Shipping Country:

We only offer shipping within the contiguous United States (48 states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming).

For more information, please check the following tips:

Oversized products must be shipped by truck freight or LTL which is different from other ground shipping methods. Please note that inspection and signature services are required for oversized products.


In order to provide all our valued customers with the most up to date and accurate compatibility information, FINDMALLPARTS is continuously implementing real-time updates to our line store. Due to the immediate nature of these updates, the correction of any errors or omissions might happen at any time without prior notice. This information may include but not limited to pricing, availability, suggested use, fitment, compatibility and warranties. FINDMALLPARTS is not responsible for any additional labor cost, charge, loss or damage incurred as a result of correct or incorrect information, reference or products purchase from FINDMALLPARTS. While we are working to avoid any errors or omissions that may appear on FINDMALLPARTS website, we reserve the rights to cancel any undeliverable orders based on inaccurate information.

We offer a one-year limited warranty for defective products from the date the product is received by the original purchaser or installer, unless otherwise specified at the time of purchase.

General Warranty Limitations (Applies to all Product Warranties)

For each of our product warranties offered above, the following provisions apply:

• The warranty is limited only to the original purchaser and is non-transferable.
• Under NO circumstances will our liability exceed the amount of the original sale.
• Each warranty does not cover any labor costs or incidental, indirect, special or consequential damages such as, but not limited to, physical injuries or property damage, loss of time, loss of use of the vehicle, inconvenience, air freight charges, rental vehicle charges, towing charges or accommodations resulting from a defect in or failure of the part.
• A prepaid shipping label will be issued for all returns due to warranty claim.
• The warranty does not cover lost or stolen packages. Because the customer is the shipper, he/she is the only one who can file any lost claim with the shipping company. Therefore, the claim must be coordinated and processed through the shipping company by the customer.

Each warranty represents the exclusive remedy for any product defect or failure and our total liability for any part we warrant. We make no other warranties, express or implied, including any warranties of merchantability, condition of any kind or fitness for a particular purpose. Some states do not allow disclaimers of implied warranties. Therefore all implied warranties that may apply to your part are limited to the duration of this written warranty. Some states also do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental, special, or consequential damages, so the above information may not apply to you. Each warranty gives you specific rights, and you may have other rights which vary from state to state. We do not authorize any person to vary the terms, conditions, or exclusions of any warranty. If any provision of a warranty should become invalid or unenforceable because of any laws, the remaining terms and provisions of the warranty shall remain in full force and effect. To the extent allowed under local law, the remedies provided in the Warranty Coverage Policy are the customer’s sole and exclusive remedies.

1.Refunds Policy

1.1 We offer customers the option to request a refund or exchange up to 30 days after receiving your Product(s). If you are a consumer, you have certain legal rights if you purchase Products which then turn out to be faulty. 

1.2 If 30 days have gone by since the product was delivered to you, unfortunately, we can’t offer you a refund or exchange.

2.Refunds

2.1 Please note that we are not able to offer refunds or exchanges for bespoke products made to your specification, for example chains, flexes cut to order and flex sample boxes.

2.2 If you are not satisfied with your product and wish to return it, we cover the return shipping costs. You must notify us via email at findmallparts@outlook.com and send the items back within 30 days of receiving the Product(s) and return the item in its original packaging together with proof of purchase.

 To return the items simply follow the simple steps below:

1. Send an email to findmallparts@outlook.com and describe the problem you are having and add a picture of it.

2. After receiving your email, we will deal with your problem within 72 hours.

3. Once the return request has been approved, a return label will be sent to the customer with the return address.

4. We will refund you and send you a notification to your email address after we receive the package and check if the product is in new condition.. 

2.3 Upon receipt of your Product(s) we will:

2.3.1 inspect them to check that they are in their original packaging and are suitable for resale. Should the Products fail the inspection they will remain your property and you will be responsible for their collection.

2.3.2 refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

2.3.3 make any refunds due to you as soon as possible and in any event within 30 days after the day on which we receive the Product back from you, or after you inform us of your decision to cancel the Contract.

2.4 We recommend that you ensure the Product(s) during transit and put into another box or wrap well to protect the original packaging.

3. Exchanges

3.1 If your product is damaged or faulty and you wish to exchange it, you will need to send us evidence of the damaged product and notify us within 30 days of receiving the item. Please. Just send us an email at findmallparts@outlook.com and we will proceed with the exchange as soon as possible. 

3.2 If you change your mind within 30 days of receiving your Product, and would like to exchange your Product for another one on our site, just send us an email at findmallparts@outlook.com.

We offer free return service, so please don't hesitate to contact us if you encounter any problems 

3.3 If it is impractical to offer a replacement product for any item that is damaged or faulty, we reserve the right to offer a repair, an allowance for a repair, or alternatively a refund for your purchase.

3.4 All shipping costs for product exchanges will be borne by the seller.

 

Visit our FAQ page to find answers to the questions we get asked the most. If you have a question that you can’t find here please feel free to contact findmallparts@outlook.com

ABOUT EXCHANGES
The warany period of he roduct s one vear,if there is any problem wit the product within one year, you can retum it directy va  findmallparts@outlook.com contact us to discuss an exchanoe